PHIL WIKINA
WRITER | EDITOR | CREATIVE STRATEGIST | SAG-AFTRA
CV
SR. QUALITY AUDITOR | AI Content & Workflow Design Sep 2024 - Present
Amazon (AGI Data Services) - Boston, MA
Own quality governance and audit strategy for complex multimodal AI workflows, authoring evaluation frameworks, calibration standards and criteria that drive annotation accuracy and model consistency across creative, instructional, and STEM domains. Serve as the domain expert on high-complexity LLM training pipelines, making high-judgment editorial decisions on written datasets while coaching Data Associates on voice, tone, and evolving quality standards. Partners with cross-functional teams across engineering, research, and global operations to translate stakeholder requirements into structured workflow documentation, launching an international training program that standardized editorial and quality processes across distributed teams.
MARKETING LEAD & CONTENT COORDINATOR (Part-Time) Jan 2023 - Aug 2025
Sofar Sounds - Boston, MA
Sole marketing lead for the Boston market, owning end-to-end content production across ideation, filming, editing, copywriting, and social strategy. Built a full annual content calendar and show concept framework, coordinating content capture across crew teams and exchanging creative strategies with marketing leads in other cities. Maintained Boston's distinct editorial voice within Sofar's global brand framework, consistently producing campaigns that drove shows to sold-out capacity.
SR. AI CONTENT WRITER May 2023 - Sep 2024
Amazon (AGI Data Services) - Boston, MA
Engineered and annotated complex multimodal training data across text, image, and video to advance LLM capabilities, crafting precise prompts and structured inputs that shaped model behavior across creative, technical, and STEM domains. Synthesized technical guidelines and annotation standards into clear, structured narratives, applying UX writing, conversation design, and system behavior principles to steer model embodiment and narrative quality across high-volume training pipelines. Collaborated directly with scientists and engineers to assess data quality and refine workflows, co-authoring a global training program that improved prompt writing consistency and annotation quality across distributed teams.
OFFICE MANAGER 2022
Anduril Industries - Lexington, MA
Managed site operations for a defense-tech R&D office including internal communications, event planning, onboarding, and space design. Led office build-out and redesign projects from consultant sourcing through execution. Supported cross-functional needs across HR, IT, finance, and real estate.
OFFICE MANAGER 2021 - 2022
Hydrow Inc. - Boston, MA
Managed day-to-day operations and internal communications for a connected-fitness startup. Coordinated logistical and operational support for public branded events and pop-ups. Led space planning and office re-design projects. Planned company events, off-site and internal.
TAPROOM MANAGER (Part-Time) 2021 - 2022
Castle Island Brewing Co. - Boston, MA
Led daily taproom operations, staff management, and local event and promotional programming.
OFFICE MANAGER 2018 - 2021
Roivant Science. - Boston, MA
Managed office operations and internal communications for a biotech research firm. Wrote staff newsletters and updates, coordinated company events, and assisted across HR, IT, and finance. Planned company retreats, off-sites, and internal events. Led space planning and design projects and coordinated across departments to maintain consistent operational flow.
EVENT ASSOCIATE (Part-Time) 2019 - 2021
District Hall, Boston, MA
Supported event production and wrote copy, signage, and recaps for a nonprofit innovation hub.
SKILLS
Writing & Narrative Design
Creative Writing, Copywriting, Technical Writing, Narrative Design, Editorial Direction, Content Strategy, Conversation Design, Long-Form Analytical Writing, Instructional Curriculum Design, AI Search Optimization (SEO, AEO, GEO, AIO)
Content Production & Strategy
Campaign Ideation & Execution, Social Media Management, Cross-functional Program Management, Workflow Optimization, Live Event Production
AI & Quality
LLM Evaluation, Prompt Engineering, Multimodal Quality Governance, Audit & Evaluation Framework Design, KPI Strategy, Model Steering
TOOLS
AI & Generative
Amazon Nova, AWS Internal (Atlas, Quick Suite, Divya), Claude, ChatGPT, Midjourney, DALL-E, Stable Diffusion, Sora, Runway ML, Gemini
Project Management & Productivity
Asana, Jira, Trello, Airtable, Smartsheet, MS Project, MS Loop, MS Office Suite, Google Drive, Notion, Milanote, Obsidian,
Content & Publishing
WordPress, Substack, Adobe Acrobat, Final Draft, Fade In, StudioBinder
Video & Production
Premiere Pro, After Effects, CapCut, DaVinci Resolve
Design & Visual
Canva, Lightroom, Google Slides
CRM & Marketing
HubSpot, Salesforce, Mailchimp, Sprout Social, Meta Business Suite, TikTok Ads Manager, Google Ad Manager
Data & Reporting
MS Excel (PivotTables, XLOOKUP, COUNTIF/SUMIF), Google Sheets, Tableau, Power BI, SQL (Basic), Google Analytics
Digital Asset Management
Bynder, Canto, Brandfolder
Languages & Markup
Markdown, JSON, HTML, XML
EDUCATION
Southern New Hampshire University - Manchester, NH
B.A. English; Literature & Creative Writing - 2023
Novel & Authoring Fellowship - Boston, MA
Novel & Authoring Fellowship - 2025 - Present
COURSES & CERTIFICATIONS
Google Project Management
Coursera | 2024
Lean Six Sigma YB
LinkedIn Learning | 2025
SAG-AFTRA
Actor/Performer | 2019